Bite and Cut Resistant Clothing Ltd. strives to provide 100% customer satisfaction . If at any time, within 7 days of receiving your order, you are not satisfied with the fit, style, quality or design of the product(s), return the item(s) to us in the condition in which it was shipped to you, with the original packaging and any labels still fixed to the item, and we will refund your purchased product price 100% or exchange the item.

Please email us at sales@biteresistant.co.uk if you intend to return or exchange your purchased product. NOTE that the BEST way to communicate with us is always by detailed e-mail. If you choose to call us and reach our automated voice mail, please leave a clear and detailed message.

All merchandise accepted for return by us must be accompanied by the original sales invoice and received at our location within two weeks of original delivery in the same condition as received including packaging. Shipping charges are not refundable. Return shipping charges are the responsibility of the buyer unless an error occurred by us. Any orders we agree to restock may incur a restocking fee.

Any shipment damaged or lost in transit must be communicated to us within 5 business days to claim for damage or loss.

Should you wish to exchange for the same product (you want a different size) then we will charge you for the return shipping fee.